My order has been shipped but I haven't received it yet
If you ordered before 2:00 PM on a working day, then your order will be delivered the next day in most cases. Once your order has been processed, we'll send you a track and trace code for your parcel.
Important: please note that the track and trace code is only available after 6 PM (CET time). If the delivery is taking longer than expected or the parcel has gone missing, please contact our customer service department.