How do I return my order?
Would you like to return an item? Not a problem! All of our items can be returned within 30 days starting from the communication of withdrawal. To help us process your return as quickly and efficiently as possible, use the returns form and return label you received with your order.
If you did not receive a return form or label with your order, please contact our customer service department.
Please provide us your Order number. The original return form guarantees the fastest way to proces your return. We will refund the purchase amount within 5 working days after that we received your return.
You can use the return sticker which you received with the parcel, to return your goods free of charge via a DHL Parcel Shop. View the list of DHL Parcel Shops to find one near you.
You can also download the withdrawal form and fill out all the mandatory fields. By using this form the return process takes longer then using the original return form.