I haven't received my refund yet. What happens now?
If you received a notification that your return has been received by us or that we were unable to deliver all items in your order you are entitled to a refund.
The refund is usually processed within seven working days. It might be that the refund is difficult to find on your bank statement as it is processed by our bank Mollie Payments or directly by PayPal. This means that the company name Petrol Industries will not be listed on the statement. If you are unable to find the refund, please do not hesitate to contact our customer service department who will be happy to resolve the problem.